FAQ
Explore Help Topics
Orders
Online at www.melaleuca.com. What's easier than buying from your own home computer? Simply log in to your Melaleuca.com account and then visit our online product store where you can shop 24 hours a day, seven days a week for your convenience. Don't have a Melaleuca.com account? Click here to find out how to get one. Our online product store is open 24 hours a day, seven days a week , for your convenience.
Call 0800-08-33-99. Our friendly associates are always ready to help you shop by phone. Find the product name, the size, and the flavour or scent you're looking for (products are assigned specific item numbers) and your order will be on its way to your doorstep in no time. Weekday phone hours are M-F 11 a.m. to 7 p.m. (NZST). Closed major holidays.
Mail your order to: Private Bag 94022, Manukau City 2241.
To avoid duplicate orders, do not mail a copy of an order that you already completed online, telephoned, or faxed to Melaleuca. For timely processing, your order should reach Melaleuca by the 15th of the month, and no later than the end of the month. This helps you to avoid receiving your backup order.
To avoid duplicate orders, do not mail a copy of an order that you already completed online, telephoned, or faxed to Melaleuca. For timely processing, your order should reach Melaleuca by the 15th of the month, and no later than the end of the month. This helps you to avoid receiving your backup order.
All Melaleuca Preferred Customers who provide us with an email address will have their web account automatically set up at the time of enrolment. Details on how to access this account are provided in the welcome email sent to every new customer. If you enrolled and did not provide us with an email address at the time of enrolment and would like to set up an online account, please email [email protected] , or call Customer Support 0800-08-33-99.
Your Customer Member Number is a number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly Customer Service Representatives at 0800-08-33-99.
You can change your password by going to “My Account” and clicking on “Change Password.” For change of username, please email [email protected] , or call Customer Support 0800-08-33-99 for assistance.
Your order requirements depend on your customer status. When you enrol as a Preferred Customer you commit to ordering a minimum of 35 Product Points every calendar month. In return, you receive a 20-40% discount off regular prices, are eligible to earn Loyalty Shopping Dollars, and have access to a number of other membership benefits through the Melaleuca Business Centre. When you enrol as a Direct Customer, you have no monthly commitment, you pay regular price, and you have limited access to the Melaleuca Business Centre.
You need to place your order by midnight (AEST) on the last day of each month. If you mail your order to us, it needs to arrive by the last day of the month.
You can print a copy of your Purchase Receipt from any order in the last 12 months. Simply go to “My Account”and click on “View Order History,”or click here.
You can track your package by going to “My Account” and click on “View Order History” then “Ship Method & Tracking”. If you have questions about tracking your package online, our Customer Service Representatives can assist you – please email [email protected] , or call Customer Support 0800-08-33-99.
You can view a list of all your orders placed in the last 12 months. Simply go to “My Account” and click on “View Order History,” or click here.
Due to our electronically streamlined order processing system, once an order has been placed on the phone or online, it cannot be changed or canceled.
Real life doesn’t always follow a calendar, and sometimes things can slip through the cracks. We understand and we’re here to help. As a Preferred Customer, if you forget to shop during the month or do not order your minimum monthly Product Points, we’ll automatically send you a Backup Order and charge your account the corresponding total.
A Backup Order is a preselected product order created to ensure you maintain the valuable discounts and benefits you’re entitled to as a Preferred Customer. If you're away on vacation or business, don't meet your monthly Product Point commitment, or simply forget to place an order any month, you will automatically receive your Backup Order. We have two backup order options to ensure that you keep enjoying your Preferred Customer status.
1. Select Pack
Do you have a good idea of the products you use the most? Call a friendly representative at 0800-08-33-99 to set up a customized Select Pack. If you forget to place an order in any given month, your Select Pack will ship automatically.
Do you have a good idea of the products you use the most? Call a friendly representative at 0800-08-33-99 to set up a customized Select Pack. If you forget to place an order in any given month, your Select Pack will ship automatically.
2. Backup Order
Haven’t had time to set up a Select Pack? A special combination of some of our most popular products will be sent to your door automatically.
Haven’t had time to set up a Select Pack? A special combination of some of our most popular products will be sent to your door automatically.
You can change your Backup Order online by going to “My Account” and clicking on “Edit Backup Order / Select Pack”. Alternatively, you may email [email protected] , or call Customer Support 0800-08-33-99 for assistance.