How do I place an order?

Online at www.melaleuca.com. What’s easier than buying from your own home computer? Simply log in to your Melaleuca.com account and then visit our online product store where you can shop 24 hours a day, seven days a week for your convenience. Don't have a Melaleuca.com account? Click here to find out how to get one. Our online product store is open 24 hours a day, seven days a week , for your convenience.

Call 1800-07-33-99 (AU) or 0800-08-33-99 (NZ). Our friendly associates are always ready to help you shop by phone. Find the product name, the size, and the flavour or scent you’re looking for (products are assigned specific item numbers) and your order will be on its way to your doorstep in no time. Weekday phone hours are M-F 9 a.m. to 1 p.m. and 2 p.m. to 5 p.m. (AEDT) / 11 a.m. to 7 p.m. (NSDT). Closed major holidays.

Mail your order to: PO Box 733, Balwyn, Victoria 3103 (AU) or Private Bag 94022, Manukau City 2241 (NZ).
To avoid duplicate orders, do not mail a copy of an order that you already completed online, telephoned, or faxed to Melaleuca. For timely processing, your order should reach Melaleuca by the 15th of the month, and no later than the end of the month. This helps you to avoid receiving your backup order.

How do I set up my web account so I can shop online?

All Melaleuca Preferred Customers who provide us with an email address will have their web account automatically set up at the time of enrolment. Details on how to access this account are provided in the welcome email sent to every new customer. If you enrolled and did not provide us with an email address at the time of enrolment and would like to set up an online account, please email [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How can I get my Customer Member Number?

Your Customer Member Number is a number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly Customer Service Representatives at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How do I change my username or password for my web account?

You can change your password by going to “My Account” and clicking on “Change Password.” For change of username, please email [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ) for assistance.

Will I have a minimum order requirement?

Your order requirements depend on your customer status. When you enrol as a Preferred Customer you commit to ordering a minimum of 35 Product Points every calendar month. In return, you receive a 30-40% discount off regular prices, are eligible to earn Loyalty Shopping Dollars, and have access to a number of other membership benefits through the Melaleuca Business Centre. When you enrol as a Direct Customer, you have no monthly commitment, you pay regular price, and you have limited access to the Melaleuca Business Centre.

What is the deadline to place my monthly order?

You need to place your order by midnight (AEST) on the last day of each month. If you mail your order to us, it needs to arrive by the last day of the month.

Where can I get a copy of my Purchase Receipt?

You can print a copy of your Purchase Receipt from any order in the last 12 months. Simply go to “My Account”and click on “View Order History,”or click here.

How can I check my order status and/or track my package?

You can track your package by going to “My Account” and click on “View Order History” then “Ship Method & Tracking”. If you have questions about tracking your package online, our Customer Service Representatives can assist you – please email [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How can I view my order history?

You can view a list of all your orders placed in the last 12 months. Simply go to “My Account”and click on “View Order History,”or click here.

Can I change or cancel an order after it has been placed?

Due to our electronically streamlined order processing system, once an order has been placed on the phone or online, it cannot be changed or canceled.

What if I forget to shop and place an order?

Real life doesn’t always follow a calendar, and sometimes things can slip through the cracks. We understand and we’re here to help. As a Preferred Customer, if you forget to shop during the month or do not order your minimum monthly Product Points, we’ll automatically send you a Backup Order and charge your account the corresponding total.

What is a Backup Order?

A Backup Order is a preselected product order created to ensure you maintain the valuable discounts and benefits you’re entitled to as a Preferred Customer. If you're away on vacation or business, don't meet your monthly Product Point commitment, or simply forget to place an order any month, you will automatically receive your Backup Order. We have two backup order options to ensure that you keep enjoying your Preferred Customer status.

1. Select Pack
Do you have a good idea of the products you use the most? Call a friendly representative at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ) to set up a customized Select Pack. If you forget to place an order in any given month, your Select Pack will ship automatically.

2. Backup Order
Haven’t had time to set up a Select Pack? A special combination of some of our most popular products will be sent to your door automatically.

How can I change my Backup Order?

You can change your Backup Order online by going to “My Account” and clicking on “Edit Backup Order / Select Pack”. Alternatively, you may email [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ) for assistance.

What is Melaleuca’s Return Policy?

Melaleuca's 100% Satisfaction Guarantee ensures that if you are not completely satisfied with any product, for any reason, you may return the product within 90 days of purchase (along with a copy of your Purchase Receipt) for a full exchange, refund, or credit on your Melaleuca account (less shipping and handling charges). See Customer Membership Agreement Terms and Conditions for complete details. Some limitations may apply.

May I return or exchange any product?

Absolutely! All of Melaleuca's products are backed by our 100% Satisfaction Guarantee and are eligible for return or exchange within 90 days. To initiate a return or exchange of any product, simply locate the order invoice that was included with your delivery and follow the return procedure on the back.

If the credit for the returned products is greater than the price of the exchanged products, the difference will be applied to your Melaleuca account and you can use it on any future order. If the credit for returned products is less than the price of the exchanged items, the difference will be deducted from your preferred method of payment on file. To reduce shipping costs, your requested exchange products will automatically ship in your next order, unless otherwise requested.

f you have any questions, please email [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ)

Can I return products purchased with Loyalty Shopping Dollars?

Of course! Products purchased with Loyalty Shopping Dollars can be returned just like any other product. Once the items have been returned, we will credit your Loyalty Shopping Dollars account for the full product amount plus applicable sales tax.

Can I return items from my Career or Value Pack?

Individual products that are purchased as part of a Home/Value Pack are priced well below the Preferred Customer price and can only be returned for an exchange but not for a refund unless the entire pack is returned. For assistance on a Home/Value Pack return, please contact one of our friendly Customer Service Representatives at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

Is there a limit to the number of packages I can return?

No, but if you abuse this policy by excessively returning products (i.e., more than half of the product points you purchase in a rolling 6 month period), subsequent returns will only be eligible for product exchange credit and your account may be canceled.

Where do I send my product returns?

A complete list of return addresses is listed below. It is also the same as the return address listed on your order box. Your return can be shipped using whichever carrier is most convenient for you.

Australian Customers
Locked Bag 2080
Somerton VIC, 3062

New Zealand Customers
Private Bag 94022
Manukau City, 2241

How are refunds calculated?

Refunds are given for the total purchase price of the product being returned plus applicable tax. Shipping and handling charges are non-refundable.

Can I request a refund to my credit card?

Yes. Simply check the appropriate box on the back of the Melaleuca Purchase Receipt and return it with the product, within 90 days of the purchase date. If the product has already been returned for credit on account, you may request a refund of that credit in writing by email to [email protected] or by calling one of our friendly Customer Service Representatives at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

Can I request that my refund go back to a different credit card?

Not at this time. Federal banking law dictates that the credit must be applied to the card it was originally charged on.

How will I know how much credit I have?

Your credit balance will typically be the product total, plus applicable sales tax. You can also check your balance by calling 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How can I check my order status and/or track my package?

You can track your package by going to "My Account" and the clicking on "Order History."

How will my order be shipped?

In Australia, deliveries are generally sent by Australia Post. Melaleuca also offers an express shipping option. This priority services carry an additional shipping charge of $4.95.

In New Zealand, deliveries are generally sent by Peter Baker Transport (PBT).

How are shipping costs calculated?

Standard shipping costs are calculated at $10.00 for all web orders. An additional $4.95 is charged if you elect to have your order shipped via Express Post in Australia. Standard shipping costs for all other order types (fax/phone/email/backup and select pack orders) are calculated at $15.00.

How are Shipping and Handling Rebates (Loyalty Shopping Dollars) calculated?

Place an order of 41 product points or more to receive a 50% rebate in Loyalty Shopping Dollars. This Loyalty Shopping Dollar rebate will be awarded at the time the order has been shipped. Loyalty Shopping Dollars will be retracted if the order is cancelled or returned.

Place an order of 51 product points or more to receive a 100% rebate in Loyalty Shopping Dollars. The rebate will be awarded at the time the order has been shipped. Loyalty Shopping Dollars will be retracted if the order is cancelled or returned.

*In both the above cases, if Express Shipping is used, the additional amount paid ($4.95) will not be refunded via Loyalty Shopping Dollars at the percentage qualified for (50% or 100%).

**Loyalty Shopping Dollars rewarded for Shipping and Handling Rebates will be available for use once a video has been watched, just as standard Loyalty shopping Dollars are currently made available for use.

How long should it take for my order to arrive?

Melaleuca’s order process is streamlined to ship orders as quickly as possible. Shipping times vary depending on location, shipping method, and the day of the month you shop (shopping near the end of the month will generally add a few days). You can track your package by going into "Order History" in your web account. If your products have not arrived after 7 business days, please feel free to contact us by calling 1800-07-33-99 (AU) or 0800-08-33-99 (NZ), and we will be happy to investigate.

If I don’t get my product in 10 business days, who should I call?

Track your package here to see the progress of your delivery. If you have any concerns, simply call 1800-07-33-99 (AU) or 0800-08-33-99 (NZ) and our friendly Customer Care Representatives will assist you.

How do I view and change my shipping address?

You can view and change your shipping address by going to “My Account” and clicking on “Address Options.

How do I pay for my order?

For your convenience, we accept the following forms of payment: Direct Debit, Visa, MasterCard. Mail orders may also be paid by personal check or money order.

How do I manage my methods of payment?

You can manage your methods of payment by going to “My Account” and clicking on “Manage Payment Options.” You may also call one of our friendly representatives at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How can I find out my Loyalty Shopping Dollars balance?

Your Loyalty Shopping Dollars balance will be listed to the right of “My Account.” at the top of the screen. For more information contact [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How can I change my electronic checking account information?

To set up a Direct Debit account, complete the Direct Debit Form, and mail, fax or email it to Melaleuca.

How do I redeem my Loyalty Shopping Dollars online?

Once you have Loyalty Shopping Dollars in your account, you can redeem earned Loyalty Shopping Dollars for free products. After placing your monthly order totaling 35 Product Points or more, continue shopping for your Loyalty Shopping Dollars products. When you checkout online, simply select the box below the product that says, “Purchase with Loyalty Shopping Dollars.”

How do I become a Melaleuca Customer?

To learn more about becoming a Melaleuca customer, contact the person who referred you to this site. If you found this site on your own or don’t remember who referred you, please email [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ) to speak with a friendly Customer Service Representative who will happily assist.

What is the difference between a Preferred Customer and a Direct Customer?

A Preferred Customer commits to ordering a minimum of 35 Product Points each calendar month, receives a 30-40% discount off regular prices, is eligible to earn Loyalty Shopping Dollars, and has access to a number of other membership perks through the Melaleuca Business Centre. Click here to see all the benefits being of being a Melaleuca Preferred Customer. A Direct Customer has no monthly commitment, pays regular price for Melaleuca products, and has limited access to the Melaleuca Business Centre.

How much does membership cost?

The cost to become a member of Melaleuca depends on your level of enrolment. If you enrol as a Direct Melaleuca Customer, by submitting a Customer Membership Agreement, there is no cost. If you enrol as a Preferred Member, by submitting a Customer Membership Agreement, the cost is $25.00 plus GST.

If you simultaneously submit a Melaleuca Independent Marketing Executive Agreement and Customer Membership agreement, the cost is $25.00 plus GST. This fee entitles you to all the benefits of being a Melaleuca Customer as well as the opportunity to refer and enrol customer and build an Independent Melaleuca Business.

Preferred Customer Memberships automatically renew on an annual basis for $25.00 plus GST.

Will I have a minimum order requirement?

Your order requirements depend on your customer status. When you enrol as a Preferred Customer you commit to ordering a minimum of 35 Product Points every calendar month. In return, you receive a 30-40% discount off regular prices, and are eligible to earn Loyalty Shopping Dollars. When you enrol as a Direct Customer, you have no monthly commitment, and you pay the regular price.

If I do not have a credit card, checking account, or savings account, can I enroll as a Preferred Customer?

Not at this time. A credit card or Direct debit account is necessary for Preferred Customer status.

Why does Melaleuca have Product Points?

Each product has an assigned point value. This value is important for these reasons:

• It helps you determine how many products you need to order each month to receive your 30-40% discount and save.
• Points are used to calculate the referral commission paid to the person who introduced you to Melaleuca [along with up to 6 additional customers also earning residual income].

What are the benefits of being a Preferred Customer?

You may already know that Melaleuca Preferred Customers enjoy savings of 20% to 40% off the regular price of our wellness products, but that’s just the beginning. Click here to learn more about the many benefits you receive as a Preferred Customer.

What are Loyalty Shopping Dollars?

Loyalty Shopping Dollars are part of Melaleuca's exclusive rewards program. Customers in their first 5 months receive $100 Loyalty Dollars via the Learn to Earn program. From month 6 onwards, customers earn up to 20% of their Product Points every month in Loyalty Shopping Dollars and redeem them for FREE products. Click here to learn more about Loyalty Shopping Dollars.

How do I earn Loyalty Shopping Dollars?

As a new Preferred Member, you receive $100 AUD / $100 NZD in Loyalty Shopping Dollars just for watching videos that introduce you to Melaleuca’s unique wellness products. You can earn all $100 at any time during your first 5 months as a Melaleuca Preferred Member. Once dollars are earned, $40 are available to spend in month 2 as a Preferred Member and $20 are available to spend in months 3, 4, and 5. These Loyalty Shopping Dollars do not expire as long as you remain a Preferred Member. You can use Loyalty Shopping Dollars to get the Melaleuca products you want, FREE!

Learn to Earn Program (New Program): Starting in your 6th month as a Preferred Member you can continue to earn Loyalty Shopping Dollars every time you place your order for 35 Product Points or more. The more you order, the more you earn. Here’s how you earn these rewards:

When you shop online, by telephone, by fax, or by mail you can earn up to 20% of your Product Points in Loyalty Shopping Dollars on orders placed by the 16th, after that you earn 15% for the rest of the month. To activate and use these dollars simply go to the Melaleuca.com/LearnToEarn and watch videos to learn more about Melaleuca products. Videos will have a dollar amount attached to them that will activate that amount of your earned Loyalty Shopping Dollars.

Note: Customers enrolled before October 2014 need to opt in to the new Learn to Earn program here.

Loyalty Shopping Dollars Program (Old Program): Starting in your 1st month as a Preferred Member you can earn Loyalty Shopping Dollars every time you place your order for 35 Product Points or more. The more you order, the more you earn. Here’s how you earn these rewards:

Online: Earn 20% AUD/NZD of your Product Points in Loyalty Shopping Dollars on orders placed between the 1st and 16th of the month. Earn 15% AUD/NZD of your Product Points in Loyalty Shopping Dollars on orders placed between the 17th and the 20th. Earn 10% AUD/NZD of your Product Points in Loyalty Shopping Dollars on orders placed between the 21st and 25th of the month. Orders placed online after the 25th will not earn Loyalty Shopping Dollars.

Telephone, Fax, or Mail: Earn 15% AUD/NZD of your Product Points in Loyalty Shopping Dollars on orders received by the 16th of the month. Orders placed by phone, fax, or mail after the 16th will not earn Loyalty Shopping Dollars.

Note: No Loyalty Shopping Dollars are earned on Backup Order Orders.

How do I redeem my Loyalty Shopping Dollars online?

Once you have created an order that meets or exceeds your product point commitment, place additional items in your cart to purchase them with Loyalty Shopping Dollars. If you have Loyalty Shopping Dollars available to spend, you can apply those dollars during the checkout process. In your cart, simply select the box below a product to, “Purchase with Loyalty Shopping Dollars”, and Loyalty Shopping Dollars will be applied to that product.

How do I change from Preferred to Direct status?

In order to change your Preferred Customer Membership to Direct, we require a signed cancellation request to be received by the 25th of a given month.

When you have access to a printer, you may follow the cancellation link (click here) which will then be emailed to your contact email address. You may then download the cancellation form, print, sign and send it accordingly, following the instructions on the cancellation form.

Alternatively, if you would like to submit your own, hand written cancellation request, we will accept this method via Fax # 1800 55 11 90 (Aus) or Fax # 0800 55 11 90 (NZ) or post:

• Melaleuca of Australia:
  PO BOX 733
  Balwyn VIC 3103
• Melaleuca of New Zealand:
  Private bag 94022
  Manukau City, 2241
  New Zealand

For more information, please call one of our friendly representatives please contact [email protected] , or call Customer Support 1800-07-33-99 (AU) or 0800-08-33-99 (NZ)

How do I change from Direct to Preferred status?

Download a Customer Membership Agreement form. Fill out Section 1, making sure to mark the Preferred Customer box and to select your Product Point commitment. Complete Section 2 and Section 3, making sure to select and initial your Backup Order type. Then sign the bottom of the form in Section 5. On the top of the form, please hand write across the top "Changing Status Only." Once complete, please fax (1800-55-11-90 (AU) or (0800-55-11-90 (NZ)) or mail (PO Box 323, Box Hill VIC, 3128 (AU) or Private Bag 94022, Manukau City, 2241 (NZ)) to Melaleuca. For more information, please call one of our friendly representatives at Your Customer Member number is a ten digit number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly representatives at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How do I reactivate my account or re-enrol as a customer?

The requirements for reactivation and re-enrolment are found in the Statement of Policies #37. To reactivate your Member account, please complete a Customer Membership Agreement form and upload it via the Document Upload Portal in Business Center—>Enrollments—>Document Upload. For more information, please call one of our friendly Customer Service Associates on 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How can I get my Customer Member number?

Your Customer Member number is a ten digit number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly representatives at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ)

What formats does Melaleuca: An Overview come in?

Melaleuca: An Overview is available in the following formats:
- Electronic web link click here
- Downloadable format (PDF) click here
- Printed Booklet click here

Are there presenter notes for Melaleuca: An Overview?

Yes! Melaleuca: An Overview - Presenter Tips and Hints Booklet has been designed to make things easier for those wanting to refer others to Melaleuca!

If you’re looking to hone your skills, we encourage you to meet with other Marketing Executives and those in your support team. Sharing ideas, practicing the presentation, and attending each other’s Overviews can all help improve your skills and build confidence.

What are the benefits of enrolling new customers?

Consistent enrolments make your organisation grow. You receive a Home Conversion Commission on your customers’ first order and a Personal Customer Commission in each month thereafter. For Enrollers to qualify for the Home Conversion Commission, the customer must shop in the first month.

How do I enrol a new customer?

Melaleuca’s simplified Online Enrolment Process makes setting up an account easy! Simply ask the person who referred you to begin this process here, and once you receive the Online Enrolment Form and complete it, you may place an order for Melaleuca’s exceptional products at reasonable prices!

Where can I download copies of the Customer Membership Agreement, Independent Marketing Executive Agreement, and other forms?

Various forms and informational brochures are available for download at the Download & Print Centre in the “Reference Library”section of the Business Centre.

Who should I put down as “Lead/Enroller”on the Customer Membership Agreement?

The Enroller is the Marketing Executive who introduces someone to Melaleuca and helps them become a customer or Marketing Executive.

Who should I put down as “Presentation By”on the Customer Membership Agreement?

The Presenter is the Marketing Executive who presents Melaleuca’s products and business opportunity to a new customer or Marketing Executive.

Who should I put down as “Immediate Support Team Marketing Executive”on the Customer Membership Agreement?

The Immediate Support Team Marketing Executive is the Marketing Executive directly above you in your support team. The Immediate Support Team Marketing Executive and the Enroller are the primary resources in building a new customer’s business.

What is the best way to confirm my customer’s paperwork has been received?

Melaleuca’s simplified Online Enrolment Process creates the account immediately. Other means of sending through enrolment paperwork (email/fax/post) typically take about 1 business day to process once received. Melaleuca’s Followup Centre located in the Business Centre click here will provide paperwork completion along with order placement.

Is it possible for someone else to be set up on my credit card or checking account as a Preferred Customer?

Not at this time. Each customer or Marketing Executive must have an account of which he or she is the owner and is authorised to withdraw funds. Using your own direct debit account or credit card to enrol someone else is prohibited.

If someone does not have a credit card, checking account, or savings account, can he or she enroll as a Preferred Customer?

Not at this time. A credit card or direct debit account is necessary for Preferred Customer Status.

May I enroll a charitable organisation?

Yes. Certain types of charitable organisations are eligible for enrolment. Learn more about Melaleuca’s Charitable Organisation Program or call our Business Support Specialists on 1800-07-33-99 (AU) or 0800-08-33-99 (NZ)

What is this month's business promotion?

You can find out about the monthly business promotion in the Business Centre.

What are the Seven Critical Business Building Activities?

The Seven Critical Business Building Activities are:

1. Keep Building Your Contact List
2. Set Appointments
3. Make Presentations
4. Hold 48-hour Follow-up Meetings
5. Celebrate Success
6. Always be Involved with Fast Track
7. Lead by Example

For more detailed discussions of each of these aspects of building your Melaleuca Business, call our Business Support Specialists on 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

How do I place new enrollees in my organisation?

You are allowed to manage five customers or Marketing Executives on your first generation. We do not tell you how to structure your organisation; we recommend discussing all business-building strategies with your enroller and support team.

Who is my Immediate Support Team Marketing Executive?

He or she is the person directly above you in your support team. Your Immediate Support Team Marketing Executive and your enroller are your primary resources in building your business.

May I own more than one Melaleuca business?

No. You may only have ownership or ownership affiliation in one Independent Melaleuca Business.

Can I sell Melaleuca products in stores?

Melaleuca is in strong support of home-based businesses and personal product presentations. To maintain a standard of fairness, Marketing Executives may not display or sell Melaleuca products in pharmacies, health food stores, or supermarkets. Any display of Melaleuca products to the public must be tasteful and professional. A Marketing Executive may not display or sell Sei Bella products in any type of retail setting.

May I move someone within my organisation?

Yes. However Melaleuca discourages organisation changes. Melaleuca will review organisation change requests with written consent of all seven support team members above the customer or Marketing Executive that would like to be moved. An Organisation Change Form (found in the Download & Print Centre) with original signatures is required. Both the person being moved and the enroller need to sign the form. There is a fee of $60.00 for the original move and $20.00 for any related moves. An Organisation Change Form must be completed by the person being moved, their enroller and their entire support team. We suggest you work closely with a Business Development Specialist when undertaking this type of request for change at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

Can I move a new personal enrolee?

Yes. An enroller can move a personal enrolee to a different position within the month of enrolment by submitting a New Enrolee Change Form. An enroller can move a personal enrolee within his or her business organisation up to two months following the month of enrolment by using the "Enrolee Changes" tool found in the "Enrolment Centre" of the Business Centre, or by submitting to Melaleuca a New Enrolee Change Form with the enroller's signature. Every business or customer below the customer or Marketing Executive being moved will follow the enrolee. The requested move is limited to 20 businesses/customers in the third month of enrolment. There is a $15.00 fee for each Customer or Marketing Executive moved in the organisation.

What happens to the structure of my organisation if someone goes inactive?

A customer is considered “inactive” if he or she does not purchase a minimum of 35 Product Points for two consecutive months. If a customer goes inactive, he or she automatically loses position in your organisation.

A Marketing Executive in my organisation has not personally produced the required Product Points for the past two months. Is there any way to keep him from losing his marketing organisation?

Two months without producing the Product Point minimum means automatic loss of the person’s marketing organisation.

What will happen to a customer who was inactive for two consecutive months and places an order for at least 35 product points in the third month?

Because he or she purchased in the third month, he or she will reactivate back into the original organisation in the first available position under his or her original Marketing Executive.

Someone in my organisation discontinued his/her Preferred Customer Membership. Can he or she still purchase products?

He or she can still purchase directly from the company as a Direct Customer and have his or her products delivered to him or her. Direct Customers pay the Regular Price instead of receiving the 20% to 40% discount as a Preferred Customer. Direct Customers will not maintain an organisational spot in your marketing organisation unless they produce the minimum Product Point requirement to be considered active.

Is my Melaleuca business inheritable?

Yes, you can will your business. These transfers must be approved by Melaleuca, Inc. Please call Business Development at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

What reports are available for Marketing Executives?

Melaleuca provides a Business Report which shows the calculation of your commission and bonus in detail and tracks the activity of every customer of your organisation, making it the perfect tool to manage, supervise, and train the members of your organisation. For additional information, call Business Development on 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

What online tools are available for Business Builders?

• M.O.R.E. Tool – available to Marketing Executives and above by subscription, the M.O.R.E. Tool (Melaleuca Online Report Explorer) provides you with easy-to-use tools that help you understand and grow your business. Not only does it provide information gathered from your Monthly Business Reports, it also helps bring your business to life with Alerts, Key Performance Indicators, Snapshots of Business Indicators, Status & Goals, an Organisational Browser, and more. Contact Business Development contact 1800-07-33-99 (AU) or 0800-08-33-99 (NZ). Click here to go to the M.O.R.E. Tool.
• New Enrollee Change Tool – an online form you can use to move enrollees or swap the place of two enrollees within the first two calendar months after their enrollments. Click here for more details.

Who receives a Monthly Business Report?

All active Marketing Executives who have at least one active customer and have earned a commission and bonus check will receive a Monthly Business Report that details the activity within their organization. This is an extremely valuable document for building and reviewing business activity.

When do I receive my Monthly Business Report?

Monthly Business Reports are accessible here by the 16th of each month (if the 16th falls on a weekend or holiday, the commission and bonus checks are mailed the following business day). For more information please contact Business Development at [email protected] , or call 1800-07-33-99 (AU) or 0800-08-33-99 (NZ)

Will I receive a Monthly Business Report every month?

Yes, as long as you have at least one active customer and have earned a commission and bonus check. If you do not earn a commission in a given month, you will not receive a report.

How can I get access to the M.O.R.E. Tool?

The M.O.R.E. tool is available by subscription to Marketing Executives and above. To subscribe, sign on to your online account, click on “Business Center,”then “Reports and Tools,”and then click the button that says M.O.R.E.

Where can I find out information on meetings and events in my area?

Upcoming meetings and events are listed in each month’s edition of Leadership in Action and periodically emailed and posted online.

How does the compensation plan work?

For details on how the compensation plan works, please view the Compensation Plan in the Business Center. For additional questions, please call Business Development at 1800-07-33-99 (AU) or 0800-08-33-99 (NZ).

For what time period are commission and bonus cheques paid?

Commissions and bonuses are calculated on product sales from the first through the last day of the previous calendar month.

When can I expect to receive my commission cheque?

Commission and bonus cheques are generally mailed by Melaleuca to Marketing Executives on or about the 16th day of each month (for commissions and bonuses earned during the previous month). When the 16th day of the month falls on a weekend or holiday, cheques will generally be mailed on the next business day.

How does Melaleuca handle sales tax?

Melaleuca Customers must pay GST sales tax on all the products they buy (either Preferred Customer Price or Regular Price). Melaleuca understands that most of our Marketing Executives do not want the burden of reconciling and reporting of sales tax. Therefore, Melaleuca collects and remits to your state and local government’s tax on the price of Melaleuca products purchased by Marketing Executives.

Where can I find Melaleuca’s Statement of Policies?

Melaleuca’s Statement of Policies can be found in the online Business Center under “Download & Print Center”and in your Building Your Melaleuca Business booklet. Click here to go to the Statement of Policies.

Where can I find Melaleuca’s Definitions of Terms?

Melaleuca’s Definitions of Terms can be found with the Statement of Policies in the online Business Center under “Download & Print Center”and in your Building Your Melaleuca Business booklet. Click here to go to the Definitions of Terms.

Where can I find Melaleuca’s Social Media Guidelines?

Melaleuca’s Social Media Guidelines can be found in the online Business Centre under “Download & Print Centre”. Click here to go to Melaleuca’s Guidelines on Social Media.